Customer Service Representative Resume Example

Answered customer phone calls and emails

Resolved 58 customer tickets per day across phone, email, and live chat while maintaining a 96.3% CSAT score and 91% first-contact resolution rate

Helped retain customers who wanted to cancel

Retained 340+ customers flagged for cancellation over 12 months by offering tailored plans, saving $425K in annual recurring revenue

Trained new team members on processes

Trained 12 new hires and developed a buddy system program that improved ramp time from 6 weeks to 4 weeks across the 30-person support team